Customer Reviews

My picture has been stuck in New Jersey for 4 days and no help to get it delivered to NYC?!

Review collected from desenio.com

 Received fast and superb quality and high end  finish ordered frame complete pleased with item definitely would recommend 

Review collected from desenio.co.uk

The item I ordered was expensive, and yet was the worst quality. They did not let me return it or give a refund. 

Review collected from desenio.com

Upon delivery the box was wet and partially open at one end. The frame also had a defect, one corner had not been attached together properly. I contacted customer service regarding this but I need to wait 7 days for a response apparently. All in all, I’m quite disappointed. 

Review collected from desenio.co.uk

Have used Desenio many times before - the range and quality of prints is fantastic and great that they do so many sizes.  Very impressed and will definitely use again.

Review collected from desenio.co.uk

all good

Review collected from desenio.co.uk

After ordering I was told the item was dispatched quite quickly and will be delivered between the second and the 6th of September on the 7th of September. The order was still “ being prepared” so not dispatched at all rather than emitting any faults they obviously expressed delivered the item however they failed to put my full address on it and therefore as it was supposed to come today the 8th of September it has not arrived. I’ve had to go on a manually correctly address on DPD not therefore as desenio should have printed it as per the delivery and billing address for that matter wouldn’t order here from here again. 

Review collected from desenio.co.uk

The frame and the print are great quality. Beautiful for my room. And arrived very fast. Thank you definitely will buy with DESENIO again.

Review collected from desenio.ie

I liked that I could pick up my order from a local shop.  I had no interaction with customer services so I only left it at OK.  I'm sure if I had it would have been amazing

Review collected from desenio.co.uk

Love my painting, such amazing quality at a reasonable price. Delivery was quick and packaged well. 

Review collected from desenio.co.uk

Overall a good experience but delivery was a bit delayed maybe due to the bank holiday in UK

Review collected from desenio.co.uk

Beautiful canvas for my bedroom at a good price, ordering was simple and delivery was quick.

Review collected from desenio.co.uk

Seller took obvious care in packaging the three items I bought. They arrived in two shipments. The package with one item was fine. The other package had 2 items, both posters, one smaller than the other. And that is the problem. Mailing these  2 flat items together caused the smaller one to get jostled around and one corner got smashed. Impossible to straighten. I may trim the entire item to get rid of the crumpled corner. Another vendor mailed me a similar package. Flat items, one smaller than the other. Same damage as in this case. Please ship in a different fashion. Other customers will appreciate it. 

Review collected from desenio.com

The whole process was first class and could not have been better except for the delivery as the cardboard box packing arrived damp and damaged. Luckily and by some miracle the print inside was undamaged. I recommended to your customer services that sturdy tubes should be used for rolled prints.

Review collected from desenio.co.uk

Order still not received 

Review collected from desenio.co.uk

High quality and made to order with great care

Review collected from desenio.ca

Great item! Fair pricing. No fuss with delivery. Great experience! 

Review collected from desenio.co.uk

Still not received my order!!

Review collected from desenio.co.uk

I have a bedroom for my granddaugter in my home. She is a little quirky and I thought she would love the artwork "Vintage Doggo Print" and she did!!! It looks amazing and so fits her personality. I will recommend this company to my friends and family.

Review collected from desenio.com

Still waiting on receiving prints and frames 

Review collected from desenio.co.uk

I’m still waiting on my delivery, I’ve contacted customer services for help and keep being today to wait till tomorrow, how many more tomorrow do I have to receive before they actually look into where my order has gone?

Review collected from desenio.co.uk

My posters came damaged - I needed them for a project so I asked for a refund because the replacements would come too late for what I need. Customer service ignored my request and is sending a replacement instead. I don't want the order anymore, I want a refund.

Review collected from desenio.com

Very happy with my prints beautiful and colourful 

Review collected from desenio.ie

Delivery took longer than expected. For the price paid I did expect better quality. The small prints and gold frames were overall better than the large prints with gold frames. Frames were not great quality and instead of glass they were perspex. Everything looks fine from a distance. I just felt disappointed and overcharged.

Review collected from desenio.ie

Ordering the print was great but it was sent in a flimsy ass card envelope with no protective layer inside to properly protect it either from being bashed or get wet. It did arrive with a big fold down it because of that. I’d have thought a company sending prints would send them more securely so I’d question whether to order from Desenio again

Review collected from desenio.co.uk

Canvas arrived much quicker than expected and quality was excellent. Very happy with my purcharse.

Review collected from desenio.ie

I haven't received my order 

Review collected from desenio.co.uk

Lovely service and great quality all packed up beautifully !

Review collected from desenio.co.uk

Hello I still haven’t recieved the goods! Regards, Raul

Review collected from desenio.eu

Will order again! 

Review collected from desenio.ca

I placed a duplicate order by mistake, tried to cancel it within 5 minutes of ordering and they said i wasnt able to as the order had already been processed. Now Im being charged £9 to return the duplicated order. I feel it was a scam to get more money out of me. Shame as the prints were nice. 

Review collected from desenio.co.uk

I’ve ordered a few times from Desenio, beautiful prints, great price and speedy delivery. Would definitely recommend 

Review collected from desenio.co.uk

Very happy with the selection. Very good service !

Review collected from desenio.ca

Arrived damaged- and unusable - the 2 posters were packed in a flimsy box which didn't survive delivery. Both posters are badly creased. I have submitted a refund claim but one week on and I still have not had a reply/confirmation of refund.. Very poor first-time experience ordering from Desenio

Review collected from desenio.co.uk

Absolutely love my prints goes perfectly with our colour scheme 

Review collected from desenio.co.uk

Love 

Review collected from desenio.com